Terms Of Service

1. About these terms

These terms apply to appointments booked with Khosman Dreads at 161 Long Street, Cape Town, and to your use of this website. By booking with us you agree to them.

2. Bookings

Submitting the booking form on this site is a request, not a confirmed appointment. Your slot is only booked once we have replied to confirm it. We will always confirm by WhatsApp or phone.

Please book the service that matches what you need. If you are unsure, choose the consultation option and we will advise you.

3. Arriving late

Loc work takes time, and appointments run back to back. If you arrive late we may need to shorten your service or rebook you so that the clients after you are not affected.

4. Cancellations and no-shows

If you cannot make your appointment, let us know as early as you can on 063 453 1016 so we can offer the slot to someone else. Repeated no-shows may mean we ask for a deposit before booking you again.

5. Consultations

We offer free consultations. A consultation helps us assess your hair length, texture and condition, and recommend a method. Any timings or prices discussed at a consultation are estimates based on your hair at that time.

6. Pricing and payment

Prices depend on the service, the length and density of your hair, and how long the work takes. We will confirm the price with you before starting.

Payment is due on the day, once the service is complete. We accept card payments at the salon.

7. Results and aftercare

We use careful, gentle techniques and we will always tell you honestly what we think is achievable with your hair. That said, hair is individual — texture, length, previous chemical treatments and how you care for your locs at home all affect the result, and we cannot guarantee a specific outcome.

Following the aftercare guidance we give you, including the advice on our dreadlock care page, makes a real difference to how your locs hold up.

8. Your hair and scalp health

Please tell us before your appointment if you have a scalp condition, a skin allergy, recent chemical treatments, or anything else that might affect the service. We may decline or adjust a service where we believe it would damage your hair or scalp — that decision is always about protecting your hair.

Nothing we offer is a medical treatment. If you have a scalp or skin condition, please see a doctor or dermatologist.

9. Personal belongings

Please keep your belongings with you. We cannot accept responsibility for items lost or damaged at the salon.

10. Photographs

We sometimes photograph our work for our social media and this website. We will always ask before photographing you, and you are free to say no — it will not affect your service in any way. If we have already posted a photo of you and you would like it removed, message us on 063 453 1016 and we will take it down.

11. Products

Our hydrating mist and growth oil are sold at the salon. They are cosmetic products for external use only. Stop using them and seek advice if you have a reaction. Please check the ingredients with us if you have known allergies.

12. This website

The text, photographs and branding on this site belong to Khosman Dreads and may not be copied or reused without permission. We keep the information here as accurate as we can, but details such as services and pricing can change.

13. Liability

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other South African law. Subject to that, our liability in connection with a service is limited to the amount you paid for it.

14. Governing law

These terms are governed by the laws of the Republic of South Africa.

15. Contact

Questions about these terms, or about a booking:

• WhatsApp or phone: 063 453 1016
• In person: 161 Long Street, Cape Town